At Jokul, we prioritize your satisfaction with our charming baby overalls. If you’re not completely satisfied with your purchase, our Returns and Refunds Policy is here to assist you. Please review the details below:

Initiating a Return

Eligibility:

• Baby overalls must be unworn, in their original condition, with all tags and packaging intact.
• Returns are accepted within 30 days from the date of purchase.

Process:

• Contact our customer service team at support@jokul.store with your order number and reason for the return.
• We will provide instructions on how to return the item, including the return shipping address.

Refund Process

Return Shipping:

• Return shipping costs are typically the customer’s responsibility unless the product is defective or we made an error with your order.
• If applicable, we will provide detailed instructions and a return shipping label.

Return Confirmation:

• Once we receive and inspect your return (usually within 24 hours), you will receive a confirmation email.
• Refunds are processed within 7 days of receiving and verifying the return.
• Please allow an additional 3-5 business days for your bank or credit card company to process the refund.

Scenarios and Coverage

Customer Dissatisfaction:

• Return shipping costs are the customer’s responsibility.
• Refunds will cover the item cost minus the original shipping charge.

Defective Product:

• Email photos of the defect to support@jokul.store.
• We will provide a return label, inspect the item, and issue a full refund upon verification.

Damaged Package:

• Document the damage with photos and contact us immediately.
• We will work with the carrier to resolve the issue, offering a replacement or refund as appropriate.

Incorrect Product:

• Email us at support@jokul.store with details of the issue.
• We will provide a return label, and once the incorrect item is received, we will send the correct product or issue a refund.

Non-Arrival of Product:

• Contact us if your order has not arrived by the expected delivery date.
• We will investigate the issue and issue a refund if necessary.

Cancellation Policy

• To cancel your order after confirmation, please contact us immediately at support@jokul.store.
• Cancellations made before shipment will incur no charges.

Refund Timeframe

• Refunds are typically processed within 7 days after we receive and inspect the returned item.

For any questions or concerns regarding returns and refunds, please reach out to our customer service team at support@jokul.store.

Thank you for choosing Jokul. We are committed to providing exceptional service and ensuring your satisfaction with our baby overalls!