Order Tracking

Once your order has shipped, you will receive an email from us with a link to track your order. You can also enter the order name and your email in the box below to get the status of your shipment.

We’re here whenever you need us

Questions, concerns, or just looking for a little help along the way? Reach out—we’re always happy to hear from you.

Email: support@jokul.store

Address: 3121 Plainfield Rd, Sophia, NC 27350, United States

Customer Hours: Monday–Saturday, 9:00 AM–5:00 PM (EST)

Response Time: Within 24 hours on business days

Thank you for letting us be part of your baby story.

If you just received a shipment notification, please allow 3 to 5 working days for the tracking information to update.